Returns
Free returns for 30 days
Last updated: May 2026
If the size doesn't fit, the product isn't what you hoped for or you simply change your mind, we collect it at no cost. You have 30 days from delivery.
How to start a return
Log in to your account and go to 'My orders'.
Press 'Return' on the order in question: an email opens with your order number already filled in. Tell us which items you want to send back.
We email you a prepaid label — stick it on the parcel and drop it off at your nearest SEUR point. We can also collect it from your door at no cost.
Refund timescales
Once the parcel reaches our warehouse (24-48 h after collection), we check the product and issue the refund in under 3 working days. The money lands back on your original payment method in 5-10 days, depending on your bank.
What you can't send back
Supplements and food once opened.
Personalised products with custom engraving or printing.
Intimate hygiene products for the animal (nappies and the like) once used.
Faulty or wrong product
If what arrives is damaged or isn't what you ordered, get in touch within 14 days and we treat it as a priority: we send you a new one straight away, without waiting for the original to come back.
Legal warranty
Every product carries a legal warranty of 3 years against manufacturing defects — the period Spain's Ley 7/2021 sets for anything bought from 1 January 2022.